frequently asked questions
Why didn't I get entries after a win?
Usually it's a cap: each game has its own daily limits, and only your first 20 wins a day in a game count toward entries. It can also be that the win wasn't an entry-eligible mode, or the result is still syncing. See exactly how entries work.
Do I have to pay? Can I buy entries?
You never have to pay — every entry can be earned for free by playing, or with one free online entry per cycle. You can't buy entries directly, and buying never improves your odds. Some in-app purchases and subscriptions do award bonus entries, but you're paying for the in-game item; the entries simply ride along on top, with the same chance as any free entry. Anyone selling standalone "entries" is running a scam — please report it to us.
How are winners chosen?
After each monthly cycle closes, winners are picked in a random drawing from all eligible entries. Every entry has the same chance of winning; your odds depend on the total number of entries. Winners are published in-app and on this site with their WePay handle and the amount won. Details on the giveaway rules page.
How long is a giveaway cycle?
One calendar month. A cycle opens at 12:00 AM Pacific Time on the 1st and closes at 11:59:59 PM Pacific Time on the last day. Entries bank in your wallet all month, then everything is entered automatically when the cycle closes.
What are the prizes, and how are they paid?
Prizes are cash. The exact amounts and number of winners are published at the start of each cycle — see the giveaway rules. Winners are paid by Payoneer, PayPal, bank wire, prepaid card, or another method we arrange — after identity verification.
I won a giveaway — what happens next?
We reach out by email from winners@wepay.games within 48 hours of the drawing — and in rare cases we may call the phone number on your account. That's the only way we contact winners: never from any other address, never through social media, and we never ask you to pay anything to claim a prize. You then have 5 days to respond and complete identity verification (KYC); prizes of US$600 or more also require a W-9 for tax reporting.
Why do I need to verify my email and phone?
Because that's how we reach winners — by email first, and sometimes a phone call. If we can't verify and contact you in time, the prize may go to an alternate winner. Please keep both your email and phone number current and confirmed on your account.
Can I enter without playing?
Yes — there's a free online entry method (no purchase necessary) that has the same chance of winning as any other entry. See the giveaway rules for how it works and how to submit it.
Who can enter?
Legal residents of the 50 US states and DC, 18+ (19 in Alabama & Nebraska, 21 in Mississippi), one verified account per person. Void in Puerto Rico, US territories, and where prohibited. Full eligibility on the giveaway rules page.
How do I delete my account / data?
In the app, open Profile → Delete My Account. You can also email privacy@wepay.games from the address tied to your account, with "Delete my account" in the subject. We process deletion within 30 days, subject to retention obligations in our Privacy Policy.
I want to report a cheater.
Email support@wepay.games with "Report a player" in the subject. Please include the player's handle, the match/giveaway IDs, and what you observed.